Privacy Policy for ReproIQ

ReproIQ, operated by ReproIQ, Inc., provides clinical-grade infrastructure for fertility care coordination. We are committed to protecting the privacy of our partner clinics and their patients through high-trust, high-transparency data practices.

1. Introduction

This policy outlines our commitment to data privacy and security. As a clinical-grade intelligence layer, we recognize that reproductive health data requires a higher standard of care. This policy applies to all data handled via the ReproIQ platform and its associated clinical workflows.

2. Our Role as a Business Associate

ReproIQ operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We enter into formal Business Associate Addendums (BAAs) with our covered entity partners (clinics and labs) and our sub-processors to ensure a continuous chain of compliance and data protection.

3. Data Collection and Use

We collect and process only the information strictly necessary to facilitate patient care and coordination, including:

• Clinical Coordination Data: Information required to trigger appointment reminders, intake confirmations, and portal access.
• Contact Information: Patient contact details provided via affirmative consent during clinic intake processes.

We do not sell, rent, or trade any personal or clinical data to third parties. Data is used exclusively to power specific clinical workflows and accelerate patient pathways.

4. Security Commitment

ReproIQ is built with privacy-first principles. We maintain a "Security-First" architecture to ensure that all data is protected against unauthorized access. Our commitment includes:

• Full encryption of data both at rest and in transit.
• Strict adherence to HIPAA and HITECH standards for Protected Health Information (PHI).
• Continuous monitoring of our systems to maintain clinical-grade integrity.

5. AI Ethics and Transparency

Our AI workflows are designed with clinical nuance and accountability in mind. We believe in "Human-in-the-Loop" systems where AI acts as a supportive layer to help clinicians close care gaps and streamline operations, ensuring that final clinical oversight remains with qualified healthcare professionals.

6. Communication, SMS Consent, and Opt-Out ReproIQ uses SMS messages to support account access and care coordination workflows. By submitting your mobile phone number during onboarding or intake, you agree to receive text messages from ReproIQ related to:

• Account verification and secure login/access codes.
• Intake reminders and onboarding status updates.
• Appointment or workflow coordination.
• Operational updates related to your ReproIQ account.
• Frequency & Rates: Message frequency varies based on your activity and workflow status. Message and data rates may apply. ReproIQ does not use this number to send marketing or promotional text messages unless you separately consent to those communications.
• Opt-Out Instructions: You may opt out of SMS communications at any time by replying STOP. For other electronic notifications, you may contact your clinic coordinator or reach out to our team at platform@reproiq.com.
• Help Instructions: You may request assistance at any time by replying HELP or by contacting care@reproiq.com.
• Disclaimer: Consent to receive SMS messages is not a condition of receiving healthcare services.

Mobile information sharing: No mobile information — including your phone number and SMS opt-in data — will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Your SMS consent is not shared with any third party for marketing.

7. Contact Us

For questions regarding our privacy practices or to exercise your data rights, please contact: ReproIQ Privacy Team Email: platform@reproiq.com